Idée Art (“we” and “us”) is the operator of the “Website” (https://ideeart.com/).
By placing an order through this Website, you agree to the terms below. you agree to the terms below. These terms are provided to ensure that both parties are aware of and agree to this agreement for mutual protection and to set expectations regarding our service.

General policies

Subject to product stock availability.
We try to maintain specific quantities of products on our website.
However, from time to time there may be stock shortages and we will not be able to fulfill all your requirements at the time of purchase.
In this case.
we will make the products available to you.
and contact you to see if you would prefer to wait for the recently ordered product to be restocked or if you would prefer us to process your refund.

Shipping costs

We offer free shipping to all parts of Saudi Arabia.
For international shipping
Shipping costs will be calculated during the checkout process.
based on the weight, dimensions and destination of the items in the order.
Shipping charges will be collected with the purchase.
This price will be the final price of the shipping cost for the customer.

Return costs

Please refer to our full return and refund policy at this link.

Connection conditions

1.Delivery time

Delivery takes 1-2 days within Riyadh.
and 1-6 days across Saudi Arabia.
For international orders
delivery time ranges from 4-14 days.

2.Delivery time

Shipments are launched and prepared within one day of payment.
The warehouse is open Sunday-Thursday and during normal business hours.
except for public holidays and vacations.
On such days
We strive to keep delays to a minimum and serve you to the best of our ability.

3.Change of delivery address

For change of delivery address requests.
We can easily change the address.
Do not hesitate to contact us via email at info@ideeart.com or call our customer service center at 00966500505150

4.Product Out of Stock

If a product is out of stock at the time of purchase and order fulfillment.
We will immediately send the in-stock items and refund the amount of the order value to your bank account or credit card.
We will notify you if the item is available again.

5.Exceeding Delivery Time

If the delivery time exceeds the expected time.
please contact us so we can investigate and provide a solution.

Track notifications

When shipments are delivered.
Customers will receive a tracking link where they can follow the progress of their shipment based on the latest updates provided by the shipping provider.

Parcels damaged during delivery

If you receive a package that is damaged during the shipping and delivery process.
please contact our customer service as soon as possible via email at info@ideeart.com or call our customer service center at 00966500505150.

Fees and taxes

1.Sales Tax

Sales tax has already been added to the price of the product as displayed on the website.

2.Import duties and taxes

Import duties and taxes for international shipments will be prepaid.
without the customer needing to pay any additional charges at the time of delivery.

Cancellation

If you change your mind before we receive your order.
We can accept a cancellation at any time before the order is dispatched.
If the order has already been dispatched.
please review our refund policy.

Insurance 

Packages are insured against loss and damage up to the higher of.
what is specified and stated by the shipping company.

1.Process for packages damaged during shipping and delivery

We will process your refund or replacement request once the postal company has finished verifying the claim.

2.Managing packages lost in transit

We will process a refund or replacement as soon as the postal company conducts an investigation and confirms the loss of the package.

Customer service

For all customer service inquiries.
please email us at info@ideeart.com or call our customer service number at 00966500505150.